Frequently Asked Questions
Everything you need to know about our curated collections and services.
What materials are used in FoundRae jewelry?
Our pieces are handcrafted using 18-karat gold and high-quality genuine gemstones. We utilize traditional techniques such as champlevé enamel to ensure each piece is a lasting heirloom.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. For customized or made-to-order pieces, please allow 4-6 weeks for production before your item is dispatched.
What is your return policy?
We accept returns on non-customized items within 14 days of delivery. Items must be in their original, unworn condition with all security tags and packaging intact.
Do you offer international shipping?
Yes, we ship to most countries worldwide via insured express couriers. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Can I customize a piece of jewelry?
Absolutely. FoundRae is built on the concept of personal storytelling. You can customize your story by selecting specific medallions, chains, and charms that represent your personal journey.
How should I care for my jewelry?
To maintain the brilliance of your gold and enamel, we recommend cleaning with a soft cloth and mild soap. Avoid exposure to harsh chemicals, perfumes, and abrasive surfaces.